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Terms and Conditions of Sale

Returns Policy

All sales are final.

Shipping & Delivery

All Carlson Software purchases will be fulfilled electronically by a download link that will be emailed to you (along with your new serial number) within two business days of your purchase. The download link and serial number can be used to install and register your software immediately.

For delivery to addresses within the United States, we can also ship you a CD/DVD via UPS Ground for an additional $15 charge. Please note that the physical shipment DOES NOT include manuals. Your box shipment will arrive approximately 14 business days after your order has been processed. Be aware that software purchases outside the United States will be fulfilled by download only. If you pay the extra charge for the physical shipment we will only provide a download link and will then refund the $15 charge.

In addition, even if you choose to purchase the physical shipment, we recommend that you always use the download link to ensure that you are installing the most current version of the software.

Hardware sales for delivery outside the United States will not be fulfilled.

Hardware items such as data collectors, tablets and GPS systems ARE NOT AVAILABLE for physical shipment to addresses outside the United States. Although you may be able to place an order and your credit card payment will be authorized, we will not fulfill the sale and will not complete the credit card transaction. Please be aware that if you attempt to purchase this item for delivery outside the US, your credit card issuer may place a hold on these funds for 30 days even though the transaction will not be completed.

CarlsonES and Carlson Software Pricing

CarlsonES pricing reflects Carlson Software’s Minimum Advertised Pricing (MAP) policy.

Please call us or email us to find out more.

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